Are you a customer service leader who thrives in a fast-paced warehouse environment? Do you enjoy coaching teams, solving problems, and building strong customer relationships? If so, Moran Logistics wants to hear from you!

Why Join Moran Logistics?

At Moran Logistics, our people are the driving force behind our success. We’re seeking a motivated Customer Service Manager to lead our warehouse customer service operations across three South Central Pennsylvania locations.

Key Responsibilities

•  Lead, train, and mentor a team of Customer Service Representatives

• Drive performance through coaching, feedback, and development

• Resolve escalated customer concerns and deliver exceptional service

• Partner closely with operations teams to ensure seamless execution

• Maintain customer records, documentation, and service standards

• Utilize Warehouse Management Software to support daily operations

• Ensure compliance with company policies and industry regulations

• Develop and maintain SOPs to support training and operational excellence

Qualifications & Requirements

• 3+ years of experience in customer service, account management, or operations support within logistics, 3PL, warehousing, fulfillment, transportation, or supply chain environments.
• At least 1–2 years of supervisory or team lead experience (preferred).
• Excellent verbal and written communication skills with the ability to interact professionally with clients, carriers, and internal teams.
• Proven problem-solving skills and ability to remain calm under pressure in a fast-paced, deadline-driven environment.
• Detail-oriented with strong organizational and multitasking abilities.
• Customer-focused mindset with a passion for exceeding expectations and building long-term client relationships.

What We’re Looking For

•  Strong leadership and communication skills

• Excellent customer service and relationship-building abilities

• Critical thinking and problem-solving expertise

• Exceptional organizational and time-management skills

• Ability to adapt and thrive in a dynamic environment

• Strong computer proficiency, including Microsoft Office

• Customer service leadership experience preferred (2-3 years), but we’re willing to train the right candidate!

Join a Team That Values Excellence

If you’re ready to lead, inspire, and make a meaningful impact in a growing logistics organization, apply today!

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person